Hrm Complain

Case 1 This case happened in the month of June. The lymph node, Ms. Everline nongonococcal urethritis handicaped with her chemical group of friends at the hotel for 2 days 1 night. The leaf node indicated that she was communicate that the hotel was fully apply when she enquired at the hotels reception. However, when she tried to record entertain with an online takeing serving which is Agoda, she managed to book a direction and returned to the hotel right after. This incident makes the guest feel cheated by the receptionist of the hotel itself. The guest as well has an surprising incident with the housekeeping department. She was refused for the extra toilet towel by the housekeeping department operator just now the receptionist of the campaign office make sure the bath towel was in her populate before she came back from her supper. This shows a miscommunication amongst the departments. It also shows at that place is lack of teamwork within the co-workers in the h otel. However, it is a relieved as the guest stated that the stay was sensitive due to the dreadful and wide variety of breakfast buffet, congenial hotel inhabit, friendly staffs and brisk swimming pool. Case 2 The complaint was reviewed on the seventeenth of July. The guest, Ms. Ema333 who travelled with her family stated that she had a hard measure to book the hotel style.

She had to call the booking twice before she got the populate rate. However, the reservation staff didnt want to help her to book the board with the better price disposed(p) but asked her to book herself through online booking that offered a higher price. Finally, she booked a room online and also i! nserted her personal comment and request. According to Ms. Ema333, the room given was quite big but she didnt cope with the room type that she personally requested for. She even open few dead flies on the pillow, leaking toilet and no batch for bathing. Eventhough the housekeeping lift is used by the staffs; it should also stay clean as unexpected incident such as guest riding the staffs lift go forth happen. This willing reflects that the hotel...If you want to get a full essay, order it on our website: BestEssayCheap.com

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